Identify your account
Include the email associated with DataThat and the CRM location affected by the request.
Describe the connection status
Tell us whether installation, login, initial sync, or ongoing contact updates are affected.
Before submitting
Confirm you are using the email assigned to this CRM location. Each location requires a unique account email.
Name the chart or list
Include its name, type, selected tags, custom fields, and date range.
Explain the data difference
Provide the result shown and the result you expected, including example contacts or tags when possible.
Tag date reminder
Tags present during initial sync use the initial sync timestamp. Later additions and removals use their recorded activity time.
Identify the report
Include the report name and the widgets, lists, or content blocks involved.
Describe the output issue
Tell us whether the problem affects editing, layout, page breaks, preview, PDF output, or scheduled delivery.
Useful details
Include the page size, orientation, date range, and recipient type when they are relevant.
Identify the subscription
Include the account email, plan name, and whether billing is monthly or annual.
State the requested change
Describe whether you need help with activation, plan changes, renewal, cancellation, or a payment record.
Protect payment details
Do not submit a complete card number, security code, CRM password, or access token.
Tell us what you need help with
Provide enough detail for the support team to identify the account, feature, and expected result.